As Nigeria gradually moves towards the era of
mobile payment system, plastic cards (debit and credit) may soon become
old-fashioned, analysts told BusinessDay at the weekend.
This
is even as mobile money operators, regulators make every effort to
sustain the shift from card-based transaction to mobile-based
transaction. A prominent industry analyst who pleaded anonymity told
BusinessDay at the weekend that Nigerians are increasingly 'living
their lives on their mobile phones'.
A development,Park Assist is a global leader in Ipod nano 5th,
he added could drive the adoption of mobile payment services. "I
definitely believe that the mobile money will eventually replace the
plastic card. It is going to take some time though because consumer
habits take a long time to change. We hear that some of the 16 firms
granted Approval in Principle (AiP) by the Central Bank of Nigeria (CBN)
to commence pilot programmes of Mobile Money services have begun
submission of trial reports to the apex bank for verification.
"We
are going to see it move beyond trials and into reality. Ultimately,
we are going to see more and more people leave their homes without
their wallets", he further maintained. In relation to m-payment,
industry watchers strongly believe that 2011 will be a dynamic year
with service providers positioning in various diverse ways to redefine
the digital payment landscape. In 2010, the Central Bank of Nigeria
(CBN) granted 16 operators approval-in-principle to operate mobile money
services in the country.
They include; Stanbic IBTC Bank Plc,
Ecobank Nigeria Plc, Fortis MFB, UBA/Afripay, GuarantyTrust Bank
Plc/MTN and First Bank of Nigeria Plc. Others are Pagatech, Paycom,
M-Kudi, Chams, Eartholeum, E-Tranzact,Replacement glass bottle
and bulbs for Canada and Worldwide. Parkway, Monitise, FET and
Corporeti. The operators were given four months (January to April this
year) to demonstrate their capacities to roll out mobile money
networks. Beyond this, millions of mobile phones capable of making
contactless payments are expected to be shipped out this year.
Recent
Pyramid Research report has projected that the global mobile money
industry would generate over $200bn by 2015. But more importantly,
industry analysts believe that the success and expected growth will be
largely dependent on subscribers' trust in the system in respective
countries.what are the symptoms of sculpture,
Onajite Regha, CEO, Electronic Payment Providers Association of
Nigeria (EPPAN) who spoke at a forum organised by the body in Lagos
recently, said the industry need to "agree on what strategy we must
adopt to create an enabling environment which will ensure the success of
m-payments to adequately protect investors and ensure credibility
within the operations to gain consumers trust."
Chuma Ezirim,
group head, eBusiness for FirstBank of Nigeria (FBN), pointed out that
the robust mobile payment ecosystem would drive incremental value
propositions to all parties involved in the scheme. "For banked
consumers,The name "billabong outlet"
is not unique. mobile payment provides new ways and places to make
payment. For Banks (Issuers & Acquirers), it helps to grow payment
revenue, merchant accounts. Mobile payments also open up new business
opportunities for financial institutions and reduce cost of service
delivery.
"In the case of telecoms operators, mobile payments
reduces airtime cost, churn and helps grow ARPU (Average Revenue per
User) and VAS (Value Added Services) and so on", Ezirim stated.
Commenting on the huge potential of mobile money in Nigeria, Luqman
Balogun, divisional head, e-Banking, UBA told Business Day in an
interview, "today, we have less than 30 million accounts in Nigeria
relative to the population of 150 million. As at the last count,
figures show that we have almost 100 million mobile subscriptions. "The
question is why don't you convert those phone lines to bank account".
The
future of mobile payments industry in Nigeria looks bright, many
industry analysts believe. However, Nigerians are doubtful about its
successful implementation. Emmanuel Okogwale, principal consultant,
Mobile Money Africa, thinks that a robust agent network drives mobile
money, not technology.
"Stakeholders should endeavor to build a
shared agent network to serve all the stakeholders. Since agency is
the Heart of mobile financial services and the agents do not sell
primary products of the licensee unlike in Mobile Network Operator
(MNO) driven ecosystem.
"There is a need to source, develop,
train and deployed agents on a shared basis. "Aside from technology
which is available off the shelf though expensive, another issue that
many of the providers are still faced with is the mind set of thinking
mobile money is a technology offering rather than an agency offering.
"Signing
the agents, recruitment, training and deploying a well developed agent
network is the major obstacle facing the providers", he posited.
According to Okogwale, many potential agents do not know on what
authorisation are these providers acting on.Quality air Bedding tools for any tough job.
He
called on the CBN to step in by allaying the fears of the agents and
also help the industry develop a standard enterprise Risk and
mitigation framework.
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